Hi Terence,
Thank you for your feedback, and we're sorry to hear about your experience.
Delivery and installation services for this product are arranged and handled directly by Toshiba's service team. For assistance with the installation issue, you may contact Toshiba Customer Service directly at [email protected] or +852 2635 9222.
Alternatively, please feel free to contact us at [email protected] or WhatsApp +852 5434 9279 with your order number and installation details. We can also assist by forwarding your case to Toshiba for their follow-up. Thank you for bringing this to our attention.
